Last Updated: 10 July 2026
Payment, Cancellation, and Refund Terms
This policy explains how payments, cancellations, and refunds work for services provided by Do Nothing, a brand operated by Ficuni & Co (“Do Nothing”, “Ficuni & Co”, “we”, “us”). Our services include SaaS subscriptions, software and mobile application development, custom software development, and digital marketing such as SEO, ORM, Google Ads, and Meta advertising. Because these services are custom, effort-based, and often involve third-party ad spend, refund terms differ by service type, as set out below.
How Payments Work
- Project work is usually billed as an advance to start, followed by milestone or monthly payments as agreed in your proposal or contract.
- SaaS products are billed on a subscription basis (monthly or annual) as shown at the time of purchase.
- Digital marketing is billed as a service or management fee, separate from ad spend paid to platforms like Google or Meta.
- Your specific proposal, order, or contract governs the exact amounts, schedule, and scope. Where it differs from this page, the signed agreement applies.
Advance Payments
The advance you pay to begin a project reserves our team’s time and covers initial planning, design, and setup. As work starts as soon as the advance is received, advance payments are generally non-refundable. If you cancel before work begins, we may refund the advance after deducting any costs already incurred, at our discretion.
Software, App, and Custom Development
- Development is billed against agreed milestones. Once a milestone is delivered and accepted, the payment for it is non-refundable, since the work has been performed.
- If you cancel a project midway, you are liable for all work completed up to the cancellation date, and any advance or milestone payments already made are not refundable.
- We do not refund for delays or issues caused by incomplete information, late approvals, or content and access not provided by you on time.
- Third-party costs already spent on your behalf, such as licenses, plugins, hosting, or domains, are non-refundable.
SaaS Subscriptions
- Subscription fees are billed in advance for each billing cycle and are generally non-refundable for the current cycle.
- You may cancel at any time to stop future billing. Your access continues until the end of the paid cycle, and no partial refund is given for the unused period, unless required by law.
- Setup, onboarding, customization, and one-time fees are non-refundable once the work has started.
Digital Marketing, SEO, ORM, and Ads
- Our management and service fees cover the strategy, execution, and time we put in, and are non-refundable once work for a period has begun, because results in SEO, ORM, and advertising depend on many factors outside our control and cannot be guaranteed.
- Ad spend paid to platforms such as Google or Meta is passed through to those platforms. Any unspent, refundable balance sitting with the platform is returned per that platform’s own rules, and we do not control their refunds.
- We do not offer refunds based on rankings, traffic, leads, reach, or campaign performance, as these are not guaranteed outcomes.
When We May Issue a Refund
We consider a refund only in limited cases, such as a duplicate or clearly incorrect charge made by us, or a payment made for a service we were unable to start or deliver at all where the fault is entirely ours. In these cases we refund the amount for the undelivered part, after deducting any non-recoverable costs and applicable gateway charges.
How to Request a Refund
Email us at connect@donothing.co.in within 7 days of the charge, with your name, invoice or order details, and the reason for the request. We will review and respond within a reasonable time. Approved refunds are made to the original payment method and are usually processed within 7 to 14 working days, subject to gateway and bank timelines.
Chargebacks
If you have a concern about a payment, please contact us first so we can resolve it. Raising a chargeback without contacting us may lead to suspension of your services and is subject to dispute using our records of the work delivered.
Questions About a Payment?
Talk to us before raising any dispute and we will help sort it out.
Email: connect@donothing.co.in
Phone / WhatsApp: +91 8076038376
Website: donothing.co.in